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A new B2B platform to provide a seamless and engaging experience

Let us help you make bigger things happen, by delivering a step change in customer experience and business performance with Digital Commerce.

Dear Officeworks team,

I was pleased to attend your recent 2023 Strategy Briefing Day, where Sarah Hunter, Officeworks Managing Director, discussed growing your share in the B2B market (currently 1%) and double your B2B business. Significant opportunities exist to grow share of wallet by becoming the principal partner to B2B companies and attracting new business customers.

Sarah mentioned your current B2B platform is end of life and you will be replacing it as well as improving the productivity of supporting processes to fuel your growth plans in segments such as Education and the Work-From-Home workforce.

Our objective is to provide an intuitive, easy-to-adopt B2B platform that caters to your unique B2B segments to increase efficiency, customer satisfaction and profitability.

With our solution, you can expect:

  • Attract New Customers
  • Increase Customer Satisfaction & Stickiness
  • Cost Reduction Through Self-Service
  • Efficiency & Process Optimization through Automation
  • Increase Conversion Rate & Revenue

With the constantly evolving needs of your customers, it's crucial to have a solution that can react quickly and adapt to these changes. Our goal is to provide you with a solution that not only meets your current needs but can also evolve and adapt to meet your future needs. By leveraging our platform, you can stay ahead of the competition and exceed your customer's expectations.

Thank you for considering our solution. We look forward to partnering with you to achieve your business goals.

Chris Gourvelos

Content

A Digital Self-Service Portal To Improve Customer Experience

Solve the issue of fragmented buyer experience with a B2B customer portal that enables a smooth after-sale process. Consolidate data and manage the relationship while offering insights and autonomy to increase customer stickiness.

Increase Customer Satisfaction & Stickiness
With the autonomy to access information 24/7, a customer portal acts as a central point of contact with personalized offers and tailored support.

Efficiency on Buying & Selling Sides
Customers gain full control with a convenient 'one-stop shop' where order templates and automatic functions save time and money.

Increase Revenue & Share of Wallet
More customer data equals more opportunity to cross and up-sell, with AI-based offers delivered at the right time.

Cost Reduction Through Self-Service
By removing manual processes, you can reduce both time and costs, and focus on high-value services.

Learn more by clicking on the button or watch the short explainer video (1 min).

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"Self-Service" Request for Quote

B2B businesses have historically relied heavily on manual quoting. Upgrading to an e-commerce system with self-service quoting is the key to meeting your customers’ expectations, helps to expand your service offering and maps out new customer journeys.

Quotes are an integral part of any B2B business, with clients keen to negotiate the specific costs related to their order.

Initiate a more convenient and efficient customer experience by offering customers self-service requests for quotes. Implementing self-service digital quoting empowers customers to quickly and effectively request and update quotations or estimates.

Self-service requests for quotes satisfy the growing need for speed, accuracy, and agility in an increasingly competitive business landscape. Switching to digitized processes allow B2B customers to enjoy improved purchasing journeys that keep them satisfied.

Learn more by clicking on the button or watch the short explainer video (1 min).

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Cost Efficiency through Order Process Automation

Digitization can significantly cut costs while enabling your business to keep up with the growing demands of the B2B digital purchasing process.

In the B2B world,manual order processes are no longer sufficient. New technologies, including automation, telemetrics, machine learning, and service platforms, are required to make operations more efficient.

Technology saves costs while boosting productivity, accelerating growth and enabling your business to keep up with the growing demands of the B2B digital purchasing process.

B2B order process automation helps to:

  • Reduce processing costs with little to no “manual” interaction and streamlined order processing
  • Improve conversion through recurring orders and convert self-service requests into digital orders
  • Increase customer satisfaction and improve overall customer lifetime value via real-time customer support and a seamless omnichannel experience

Learn more by clicking on the button or watch the short explainer video (1 min).

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Spryker Capabilities for Digital Self-Service

Digital Self-Service Features from the B2B-Solution with Spryker Cloud Commerce OS

Our B2B Solution with Spryker Cloud Commerce OS includes a range of features to enable a Digital Self-Service portal, such as Invoice Management and personalized Offers.

Alongside this core capability, we work with an extensive network of partners who can further extend your business self-service capabilities with features such as a dedicated Customer Service Tool.

Supporting you every step of the journey, our in-house business consultants offer tailored enabling services to ensure your transformation to Digital Self-Service is successful.

Marketplace Extension: Complementary Products and Services

A limited product offering is not able to satisfy all customer’s needs. Gain trust and attract more customers by adding third-party complementary products and services to your marketplace with minimal investment.

Customers always welcome solutions that will bring convenience to them while shopping.

Marketplaces are online platforms where sellers and buyers converge to offer and purchase a number of products. Marketplace extension refers to the expansion of the existing offering with external products or services offered by other merchants. Onboarding third-party suppliers with complementary product lines and services increases convenience for your customers who have the chance to order a wide variety of products from one single source.

Ultimately, it is convenient for your business, as inventory management, logistics, and delivery are up to the merchants, and you will end up with a richer portfolio but Limited inventory risk.

Learn more by clicking on the button or watch the short explainer video (1 min).

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Spryker Capabilities for Marketplace Extension

External Complementary Products & Services Features from the B2B Solution with Spryker Cloud Commerce OS

Customer Highlights from the Retail Industry

Aldi U.S.' Digital Commerce Platform

The challenge: ALDI U.S. is always looking for new ways to save its customers time and money. That is the reason why ALDI U.S. wanted to develop a new online food & grocery shopping experience for the US market, offering grocery delivery or curbside pickup for ALDI U.S. shoppers.

The solution:

  • Spryker’s OOTB capabilities as a base delivered 80% of highly-complex use cases out of the box and enabled a quick time to market and scalable solution with the ability to support innovative non-standard projects.
  • Spryker's headless capabilities support multiple different front-ends and Regional & Global initiatives can be run simultaneously thanks to modularity.

The outcome:

  • Aldi & Spryker built an online grocery market with a scalable and quick to market click and collect and delivery service.
  • The new digital commerce platform was first tested with a select group of US customers to be rolled out nationally in a phased approach.
  • Aldi was able to expand its online presence and offer their customers a convenient food & grocery online shopping experience with click & collect and delivery service.
  • The short time-to-value led to the decision for further roll-outs in less than 6 months.
Our partnership with Spryker will allow our shoppers another way to access the incredible value they expect from ALDI.
– Scott Patton, Vice President of National Buying at ALDI

The Power of Composable Commerce

Composable Commerce Solutions boast a ton of advantages:

  • Agility through a test and learn approach.
  • Phase your project, starting with an MVP (Minimum Viable Product).
  • Connect to the best external solutions to address specific needs and local markets.
  • Seamlessly integrate with your digital ecosystem and your partners'.
  • Optimize Total Cost of Ownership (TCO), Time to Market (TTM), and Return on Investment (ROI).

Spryker was ranked #1 out of 18 vendors for the Composable Commerce Use Case in the Gartner Report

Best-of-Breed
Spryker’s best-of-breed approach allows you to build a customized tech stack that meets Bimbo Bakeries' unique business requirements and offers the necessary flexibility for you to succeed. We enable you to integrate only the specific features needed in order to serve your market best.

Adapt Quickly
High flexibility in choosing the best-suited vendors and scaling your business at any time enables you to adapt fast to market changes. In this way, Bimbo Bakeries can be agile and effective.

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IoT Commerce

Personalize and enhance your business processes with IoT integrations

Spryker’s e-commerce platform lets you take advantage of a rapidly expanding ecosystem of connected devices. By leveraging the Internet of Things (IoT) technologies, businesses can unlock new levels of connectivity and data-driven insights. IoT-enabled devices and sensors enable real-time monitoring and control of industrial equipment, optimizing operational efficiency and enabling predictive maintenance. With IoT Commerce, Industrial Goods companies can streamline supply chain processes, automate inventory management, and enhance product tracking capabilities. By harnessing the power of IoT Commerce, Industrial Goods companies can drive innovation, enhance productivity, and unlock new revenue opportunities in the digital era.

Compose Outcomes Beyond Technology

Digital Commerce is facing constant change, higher customer expectations and increasing complexity. Take control or risk falling behind. Solve your business challenges with our Composable Commerce platform and future-proof your success.

Further Resources

Your contact

CHRIS GOURVELOS

Senior Sales Manager APAC

Experienced Digital Commerce expert with a demonstrated history of delivering market leading Digital Commerce solutions to Enterprise customers, helping drive digital transformation and demonstrable business growth.

+61422371667
christos.gourvelos@spryker.com
LinkedIn

About Spryker

Spryker is the leading global composable commerce platform for enterprises with sophisticated business models to enable growth, innovation, and differentiation. Designed specifically for sophisticated transactional businesses, Spryker’s easy-to-use, headless, API-first model offers a best-of-breed approach that provides businesses the flexibility to adapt, scale, and quickly go to market while facilitating faster time-to-value throughout their digital transformation journey. As a global platform leader for B2B and B2C Enterprise Marketplaces, IoT Commerce, and Unified Commerce, Spryker has empowered 150+ global enterprise customers worldwide and is trusted by brands such as ALDI, Siemens, ZF Friedrichshafen, and Ricoh. Spryker is a privately held technology company headquartered in Berlin and New York backed by world class investors such as TCV, One Peak, Project A, Cherry Ventures, and Maverick Capital. Learn more at spryker.com.

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