NKT, Let us Help you Connect to a Greener World and Amplify Your Customer Interactions

Through Our Modern and Agile B2B Digital Solution

Welcome NKT Team,

As we embark on a journey to redefine the cable industry's digital landscape, our collaboration is a testament to innovation and excellence. Here's a snapshot of our strategic alignment:

Improving Customer Experience (CX):

  • Tailored Solutions: Our platform mirrors NKT’s diverse offerings, from standardized to customized cables, starting with the application business, including medium voltage cables.
  • Global Reach: With Best-in-Class CX, we aim to fortify NKT's international market share.
  • Efficient Processes: Streamlining existing service offers and sales processes more efficiently for (Inside) Sales.

Simplifying Complex Products:

  • Versatility: Onshore & and offshore cables, standardized and customized solutions, all under one roof.
  • End-to-end Services: Including project business and partner service providers.

Secure Scalability:

  • Focused Growth: Concentrating on the European market, with other markets to follow.
  • Future-Ready: Customized turnkey solutions for additional Business Units.
  • Expansion Tools: Ideal for venturing into new markets with different go-to-market strategies (e.g., dealer network, going D2C)

Our recent demo showcased a glimpse of what's possible. As we look forward to the RFP, we're excited about the potential of this partnership, aligning NKT's industry expertise with our cutting-edge e-commerce solutions.
Together, let's shape the future of cable solutions.

Anh Thi Dong, Enterprise Account Executive

Content

Improve Customer Experience with Digital Self-Service

Solve the issue of fragmented buyer experience with a B2B customer portal that enables a smooth after-sale process. Digital Self-Service is a portal that manages the after-sale process by consolidating all information and services related to the customer. It supports the full customer lifecycle by providing complete visibility into the business relationship.

  • Increase Customer Satisfaction & Stickiness
  • Cost Reduction Through Self-Service
  • Increase Revenue & Share of Wallet
  • Efficiency on Buying & Selling Sides
Read More

Upgrade to an E-Commerce System with Self-Service Quoting

B2B businesses have historically relied heavily on manual quoting. Upgrading to an e-commerce system with self-service quoting is the key to meeting your customers’ expectations, helps to expand your service offering and maps out new customer journeys.

  • Efficiency & Process Optimization
  • Cost Reduction
  • Increase Conversion & Revenue
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Lower your Operational Cost and Increase Efficiency Through Self-service

Recessions, inflation, pandemics, wars are ultimately out of our control. The key to weathering any storm is ensuring that your company is efficient and cost-effective. A B2B portal saves money and increases revenue potential by enabling customers to self-serve.

  • Increase Customer Satisfaction & Stickiness
  • Cost Reduction Through Self-Service
  • Increase Revenue & Share of Wallet
  • Efficiency on Buying & Selling Sides
Read More

Harness the Power of Personalization, Increase Customer Satisfaction with Customizable Goods.

The utilization of digital platforms enables the streamlining of the sales process, resulting in reduced overhead costs and improved efficiency, all without necessitating direct engagement with the Sales team. The offering of personalized and customized products via online channels, businesses can effectively target a broader customer base and enhance their presence within the digital marketplace.

  • Increase reach & attract new customers
  • Increase revenue and market share
  • Cost reduction and increased efficiency
  • Improved customer satisfaction and convenience
Read More

Addressing Channel Conflict while Going Direct-to-Consumer

Manufacturers can gain important customer intel by initiating a D2C business model. However, this can run the risk of causing tensions among resellers. Reap the rewards of a D2C business model while maintaining good relationships with your dealer network, transforming potential conflict into partnership.

  • New Digital Sales Opportunities
  • Customer Stickiness through Improved Experience
  • Direct Communication & Insights From Customers
  • Improved Service of Complex B2B Needs
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Customer Highlight: HELUKABEL

The Spryker Solution did they adopted

First iteration: Product Finder for their whole catalog.
Second iteration: Possibility to buy products from the self service platform.

Specific development:

  • Customising search to make sure the products are found easily
  • Displaying metal exchange listing prices on shop
  • Connected to existing system architecture (ERP Navision & SAP depending on the country, CMS, CRM, PIM, and additional systems)
  • External pricing calculator from SAP integrated
  • Metal surcharges are applied based on daily price updates
Go to the Halukabel Shop
The decision for Spryker Commerce OS was that it provides a complete eCommerce package that can be customized to our needs. Further, it comes with a wide range of standard features that are ready to use in different business scenarios (B2B, B2C, Marketplace). We decided to use SCCOS and were thrilled how fast and performant our customization and extensions were and are provided and available in the environment.
– Alexander V. Product Owner e-Commerce Helu Kabel

Customer Highlight: Sourceability

Building a Marketplace as big as Amazon. Sourceability Disrupts the Electronics Industry

Challenge: Sourcengine aimed to turn a classic B2B business model into a user-friendly online platform while connecting buyers and vendors in one place.

Solution: With Spryker, Sourceability was able to build the industry’s leading electronic components marketplace, Sourcengine.com.

Results: Sourceability's innovative enterprise marketplace opened new doors for electronic component trade and won the 2020 Global Electronics Distributor Award.

The Spryker Cloud Commerce OS has helped Sourceability to achieve three objectives that are crucial to a marketplace model:

  • Big data handling
  • Fast implementation speed
  • Customization
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We want to become the Amazon for the component trading industry. Customers have been suffering from a lack of transparency for too long. It’s time to remove borders and sell and purchase components through an e-commerce marketplace.
– Yashar Shahabi, Senior Vice President Digital Solutions, Sourceability LLC

Customer Highlight: Jungheinrich

Launching 41 individualized storefronts in 40 countries in one admin interface

Challenge: While the old solution offered only one URL with 23 selectable languages, the new system needed to provide extensive multi-shop functionality, and each storefront required to be easily customizable. An accompanying challenge was scalability.

Solution: Jungheinrich has succeeded in creating digital access to over 800,000 spare parts for its B2B end customers in 40 countries, tailored to local requirements with the Spryker Commerce OS B2B Suite and Solution Partner Dept Agency in just a few months.

Results: Jungheinrich gained flexibility in e-business through Spryker’s scalable, modular architecture and met the strategic requirements of a worldwide rollout with individualized country stores. Within 3 months, its online presence was rolled out globally. Positive sales growth reflects how customers appreciate user experience improvements.

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Our previous provider did not offer us the same capabilities as Spryker to efficiently implement country-specific customizations such as languages, content, or store features, including a large number of different storefronts.
– Kim Manitasevic, Manager E-Commerce, Jungheinrich AG

Gartner Recognition

Spryker ranks highly in all 5 Digital Commerce Use Cases

2023 Gartner® Magic Quadrant™️ for Digital Commerce

Spryker is recognized as a Visionary

In a rapidly changing digital landscape, access to trusted industry insights is paramount. Gartner®️ is known for being the authority in exhaustive analysis of the digital commerce market. That’s why we are proud to be named a Visionary in the 2023 Magic Quadrant™ for Digital Commerce, and to be one of only five vendors recognized in both, the Magic Quadrant and the 2023 Gartner® Market Guide for Marketplace Operation Applications.

Whether you’re interested in diving into the specifics of Spryker’s recognition or keeping tabs on broader market trends and vendor insights, this report is essential reading for business leaders and commerce enthusiasts alike.

Download the Magic Quadrant now to learn why Spryker has been recognized as a Visionary.

Download the report

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About Spryker

Spryker is the leading global composable commerce platform for enterprises with sophisticated business models to enable growth, innovation, and differentiation. Designed specifically for sophisticated transactional businesses, Spryker’s easy-to-use, headless, API-first model offers a best-of-breed approach that provides businesses the flexibility to adapt, scale, and quickly go to market while facilitating faster time-to-value throughout their digital transformation journey. As a global platform leader for B2B and B2C Enterprise Marketplaces, IoT Commerce, and Unified Commerce, Spryker has empowered 150+ global enterprise customers worldwide and is trusted by brands such as ALDI, Siemens, ZF Friedrichshafen, and Ricoh. Spryker is a privately held technology company headquartered in Berlin and New York backed by world class investors such as TCV, One Peak, Project A, Cherry Ventures, and Maverick Capital. Learn more at spryker.com.

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