Revolutionize Precision – Redefine Global Excellence, Elevating Every Touchpoint in Your Industrial Journey
With Spryker’s Cutting-Edge B2B Customer Portal Solution
Selling Complex Products & Configurations
Embarking on the complex journey of selling intricate products and configurations? The challenges of adapting to diverse customer preferences often lead to a cumbersome sales process. However, the solution lies in digital platforms! By leveraging these platforms, businesses can streamline sales, reducing overhead costs and enhancing efficiency, all without direct engagement with the Sales team.
- Increase your reach and captivate new customers.
- Boost your revenue and expand your market share.
- Slash costs and ramp up operational efficiency.
- Elevate customer satisfaction and provide unparalleled convenience.
Picture a future where your business thrives in the digital marketplace and offers personalized products, attracting a broader customer base. Seize this transformative opportunity and witness increased success and satisfaction for your business and customers!
Lower Your Operational Costs Through Self-Service and Improve Customer Experience
Maximize your company's resilience in the face of external uncertainties, from recessions to pandemics. The key to weathering any storm lies in enhancing efficiency and cost-effectiveness. Introducing a B2B portal to your business saves money and unlocks new revenue potential by empowering customers to self-serve.
In the realm of contemporary B2B customer service, convenience is paramount. Many businesses grapple with disseminating customer information from multiple sources, resulting in a disjointed customer experience. Digital Self-Service emerges as the transformative solution. This customer portal revolutionizes the after-sale process by consolidating all customer-related information and services, ensuring a seamless customer lifecycle with complete visibility.
- Elevate customer satisfaction and loyalty to new heights.
- Achieve cost reduction by empowering customers to self-serve.
- Unlock new revenue streams and expand your market share.
- Streamline operations on both the buying and selling sides, boosting overall efficiency.
Upgrade to an E-Commerce System with Self-Service Quoting
Step into the future of B2B interactions by upgrading to an E-Commerce System with Self-Service Quoting! Bid farewell to the outdated practice of manual quoting, a method that fails to deliver the agility and hands-on purchasing journeys that today's B2B customers demand. Dive into the advantages of self-service requests for quotes, addressing several challenges associated with manual quoting.
- Revolutionize your business operations, ensuring efficiency and seamless processes.
- Slash costs by eliminating outdated manual quoting practices.
- Propel your business forward by increasing conversion rates and unlocking new revenue streams.
- Foster customer loyalty and satisfaction by providing a modern, digitized quoting experience.
Don't let manual quoting hinder your business potential. Elevate your B2B interactions, offering customers a seamless and agile quoting experience while optimizing processes, reducing costs, increasing conversion rates, and ensuring customer stickiness. Upgrade to an E-Commerce System with Self-Service Quoting for a transformative journey toward unparalleled success!
Integrate Dynamic Pricing into Your Commerce effortlessly
Revolutionize your pricing strategy with the seamless integration of Dynamic Pricing into Your Commerce! Uncover the potential of responsive and tailored pricing that caters to the intricacies of B2B pricing, meeting customer expectations for fairness and accuracy. Dive into the benefits of dynamic pricing, influenced by factors like product costs, order volume, currencies, logistics, customer loyalty, and competitive pressures.
- Access a personalized pricing structure based on negotiated contracts and current market conditions.
- Achieve cost reduction while implementing a complex pricing strategy seamlessly.
- Ensure your pricing aligns dynamically with market conditions for optimal competitiveness.
- Embrace a pricing strategy that responds to factors such as product costs, order volume, currencies, logistics, and customer loyalty.
Don't be bound by static pricing models. Elevate your commerce effortlessly with Dynamic Pricing, providing a responsive, tailored, and competitive pricing approach. Unlock the benefits of cost reduction, market dynamics alignment, and a personalized pricing structure for your customers. Seize the future of commerce with dynamic pricing that adapts to your business needs and market realities!
Marketplace Extension: Enhance your offering with external complementary products and services
Elevate your business with the Marketplace Extension—a solution designed to address the time constraints and convenience demands of today's customers. In a world where time is of the essence, providing one-stop-shop convenience becomes a game-changer. B2B customers, like their B2C counterparts, seek time-saving options and complete solutions when shopping.
- Transform your marketplace into a comprehensive destination, offering complete and convenient solutions.
- Boost your revenue streams by capturing more of your customers' spending and fostering long-term relationships.
- Unlock new revenue streams by diversifying and expanding your overall product assortment.
- Collaborate with a variety of merchants, enhancing your marketplace offerings and providing a broader array of products and services.
Don't let your marketplace fall behind in the race for customer satisfaction and revenue growth. Embrace the Marketplace Extension to transform your platform into a one-stop-shop destination, offering convenience, complete solutions, and a diverse array of products and services. Maximize your revenue potential and customer loyalty with this innovative solution tailored to meet the evolving needs of modern businesses.
Spryker’s Composable Value Services
Supercharge your e-commerce journey with Spryker's Composable Value Services—a game-changing set of tools, resources, and expert support designed to address your pain points and ensure a swift journey from adoption to business success.
- Enjoy a meticulously structured plan tailored to your technical and business needs, guided by experts.
- Uncover the business outcomes that await you through our professional and composable consulting services.
- Optimize performance, mitigate risks, and ensure a smooth project launch with our expertise and support.
- Identify actionable business opportunities, adjust your commerce trajectory, and prevent blind spots with our scale-up scenario checks.
- Understand your competition, uncover opportunities, improve financial flexibility, and receive thorough transformation guidance.
Transform your e-commerce venture into a powerhouse of success with Spryker's Composable Value Services. From successful project implementation to scaling opportunities and innovative differentiation, our services are tailored to propel your business forward. Embrace the future with confidence, knowing that Spryker has your back every step of the way.
Jungheinrich: Launching 41 individualized storefronts in 40 countries in one admin interface
Challenge: While the old solution offered only one URL with 23 selectable languages, the new system needed to provide extensive multi-shop functionality, and each storefront required to be easily customizable. An accompanying challenge was scalability.
Solution: Jungheinrich has succeeded in creating digital access to over 800,000 spare parts for its B2B end customers in 40 countries, tailored to local requirements with the Spryker Commerce OS B2B Suite and Solution Partner Dept Agency in just a few months.
- Customer Specific Pricing
Prices are not maintained in Spryker, but are determined in real time depending on the customer and country. This is done through full SAP ERP integration, which allows individual prices to be displayed for each customer and assigned units. - Parts-Finder
With Elastic Search native integration into Spryker, Jungheinrich created a search function tailored to their needs to help customers efficiently find what they’re looking for. - My Fleet
By integrating the customer’s existing fleet of vehicles, they can view an up-to-date overview of their fleet. Customers can associate their vehicles with serial numbers in their accounts and then use the vehicle selection to ensure that only suitable spare parts are selected. - My Account / B2B Features
The admin interface offers Jungheinrich’s customers a variety of B2B-specific features. There are individual customer rights as well as a role system tailored to Jungheinrich’s needs, in which the purchasing manager can assign additional users with different purchasing rights. Login is via SSO and invoices and order confirmations can be viewed online.
Results: Jungheinrich gained flexibility in e-business through Spryker’s scalable, modular architecture and met the strategic requirements of a worldwide rollout with individualized country stores. Within 3 months, its online presence was rolled out globally. Positive sales growth reflects how customers appreciate user experience improvements.
SLV Accelerated Transformation: MVP Goes Live in Just 4 Months, Propelling SLV to Digital Leadership and Driving a Remarkable 45% Sales Growth Post-Relaunch.
Challenge: SLV faced the task of customizing customer journeys for various lighting preferences and clientele, recognizing the emotional aspect of lighting.
Solution: To overcome these challenges, SLV embraced digital transformation with a Spryker MVP, launching a new online shop in 4 months. They now optimize it with a 15-member SLV Digital team, taking control of technology and processes for independent digital projects.
Results: SLV now owns high-performance commerce tech, doubling visitor numbers post-Spryker relaunch. Improved UX metrics include an over 5-minute session duration, 10+ pages per visit, and a sub-30% bounce rate. Their digital maturity drove a 45% sales growth in 2020, aided by Spryker's modularity, which lowered maintenance needs and freed resources for further development.
Spryker’s Agile Pricing Solution: Transforming B2B Challenges into Opportunities for Wöhner
Challenge: Despite the complexity of B2B pricing, Wöhner’s customers increasingly expected that prices are fair and accurately reflect market conditions and their individual contract conditions, even for extensive quotes. A special challenge was the high market volatility of raw material costs, which significantly affected pricing.
Solution: Together with Spryker, Wöhner incorporated its complex pricing requirements into its commerce infrastructure effortlessly:
- Real-Time Price Calculation: taking into account the volatile raw material cost
- Customer-Specific Pricing: different pricing per customer groups, A-customers see individual prices based on negotiated conditions
- Volume price bands: automated application of discounts with increasing order volumes
- Automated Quoting: Enable real-time quoting even for complex orders
Why Spryker won: Spryker emerged victorious due to its modular approach, adaptability, and flexibility in operation. Its unique ability to facilitate digital orders replacing the enterprise resource planning system stood out. With 500 companies on-boarded and 207 actively placing orders, Spryker's platform alleviates sales pressure. Notably, it accommodates companies with annual turnovers below 30k, contributing to increased turnover and traffic.
Grimme’s Indirect Sales Solution
The Challenge: Grimme faced a challenge when establishing a direct-to-consumer (D2C) spare parts shop, as the company heavily depends on a varied network of large distributors and small rural shops. The aim was to introduce a D2C channel without jeopardizing relationships with crucial sales partners. These partners prioritized customer access and feared potential removal from distributor assortments. Additionally, the limitations of digital commerce were evident, particularly in addressing urgent customer needs in remote areas with longer delivery times.
The Solution: Together with Spryker, Grimme integrated distributors into its digital commerce ecosystem in a meaningful way by adding distributors (as merchants) to the Grimme shop, resulting in higher flexibility for customers and additional business for distributors and Grimme:
- Click & Collect: Customers can buy items online and check availability in their nearest store
- Drop-shipping: If an item is not available in store, the distributor can trigger an order which is delivered right to the customer's site
Why Spryker won: Spryker emerged as the preferred choice due to its versatile technology, providing a multi-use case platform that extends beyond the confines of B2B, encompassing B2C, marketplace, and more within a unified solution. With 80% coverage of complex use cases out of the box (OOTB), Spryker's platform excels in flexibility through composability, enabling adaptable development and a headless approach. Moreover, its sophisticated search functionalities, facilitated by OOTB partner integration such as Elastic Search, enhance the overall user experience.
2023 Gartner® Magic Quadrant™️ for Digital Commerce
Spryker is recognized as a VisionaryIn a rapidly changing digital landscape, access to trusted industry insights is paramount. Gartner®️ is known for being the authority in exhaustive analysis of the digital commerce market. That’s why we are proud to be named a Visionary in the 2023 Magic Quadrant™ for Digital Commerce, and to be one of only five vendors recognized in both, the Magic Quadrant and the 2023 Gartner® Market Guide for Marketplace Operation Applications.
Whether you’re interested in diving into the specifics of Spryker’s recognition or keeping tabs on broader market trends and vendor insights, this report is essential reading for business leaders and commerce enthusiasts alike.
Download the Magic Quadrant now to learn why Spryker has been recognized as a Visionary.
